Customer Service Ambassador

3 days ago


City of Greater Geelong, Australia Vicinity Centres Full time
About the Role

As a Customer Service Ambassador at Vicinity Centres, you will play a vital role in delivering exceptional service to our customers. You will be responsible for ensuring that our centres are welcoming and positive environments, providing great experiences to our customers, retailers, contractors, and colleagues every day.

Key Responsibilities
  • Ensure that the customer service desk is always open and inviting, maintaining a safe and efficient environment where the health, welfare, and safety of staff and customers are a priority.
  • Deliver upon the Vicinity brand promise by providing great experiences to customers, retailers, contractors, and colleagues every day.
  • Communicate with customers across all channels of communication (in-person, phone, and email), consistently demonstrating Vicinity's service standards and representing company values.
  • Be aware of customer needs, care about those needs, and go above and beyond to meet and exceed them.

Working Relationships
  • Guest Experience Manager & Team
  • Centre Management Team
  • Operations Team
  • Retailers
  • Customers


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