Customer Service Team Leader

4 days ago


Gosnells, Australia Fletcher Building Limited Full time

At Fletcher Building Limited, we strive to be a market leader in our field. Our company is focused on 'improving the world around us through smart thinking, simply delivered' providing real value to our customers.

The backbone of our business are our functional teams who position us as a market leader in our field. We have 16 sites across New Zealand, Australia, and the South Pacific with over 14,900 employees.

About the Position

We're looking for an experienced customer service professional to lead a dynamic team at our Maddington location. As a Service Excellence Manager, you'll collaborate with peers across planning, production, transport, and sales to ensure seamless fulfillment of customer requests and drive sales through unparalleled service.

Key Responsibilities:

  1. Guide your team with a strong focus on consistently meeting and surpassing customer expectations.
  2. Handle and resolve escalated customer issues promptly and effectively, prioritizing efficient and timely solutions.
  3. Enhance team efficiency and morale by embracing a growth mindset daily and identifying performance improvement opportunities.
  4. Collaborate with internal and external stakeholders to achieve seamless operations.

About You

  1. You have proven experience in a customer service supervisor or team leader role in a contact centre, call centre, or similar environment.
  2. You can positively influence achievement of customer service targets/KPI's and drive results with exceptional problem-solving skills.
  3. You possess excellent communication abilities, both written and verbal, and are resilient and adaptable in a fast-paced work environment.

What we offer

We provide amazing career development opportunities, training, and progression paths. Our benefits include access to Perkbox, generous parental leave policies, and a commitment to inclusion and diversity. Join our supportive team and thrive in an ever-evolving environment.



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