Pet Aftercare Services Coordinator

2 weeks ago


Windsor, Australia Invocare Full time

Pet Aftercare Services Coordinator Job Description

We are seeking a compassionate and detail-oriented individual to join our team as a Pet Aftercare Services Coordinator. In this role, you will work closely with families to create personalized keepsakes and provide respectful care for deceased pets.

Key Responsibilities:

  • Taking clay, ink, and digital paw prints to create lasting memories
  • Preparing pets for office viewings and cremations, including washing and drying as needed
  • Carrying out viewing cremations and creating gold and platinum keepsakes
  • Managing the cool room and pets on hold, liaising with the client care team on progress
  • Assisting with warehouse duties, including unpacking stock and accepting deliveries
  • Preparing pet ashes for urns, boxes, and jewelry, and finalizing preparation for return to clients

About You:

  • Comfortable handling pets with care, including occasionally dealing with deceased pets
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and organizational skills
  • Ability to work efficiently and manage workload effectively
  • Physical fitness to lift up to 25kg

Benefits of Joining InvoCare:

  • Reward and recognition programs to acknowledge your hard work
  • Tailored induction and training programs to support your growth
  • Well-designed and fitted-out locations with the latest facilities to enhance the client experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave to support your personal life
  • Free access to the Employee Assistant Program for support and guidance


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