Customer Experience Leader

7 days ago


Chermside, Queensland, Australia Youi Full time

About the Role

Youi is seeking an experienced leader to head its Customer Services Team. As a key member of our leadership team, you will be responsible for leading a team of up to 12 Customer Services Advisors and ensuring seamless onboarding and fostering a collaborative, motivated atmosphere.

Key Priorities

  • Lead and manage a team of Customer Services Advisors to promote products and services to both new and existing clients.
  • Oversee policy updates and amendments while driving your team to achieve sales and performance goals.
  • Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
  • Mentor and coach your team to support their professional growth and achieve sales and performance goals.
  • Leverage your deep understanding of the Youi environment to deliver exceptional results.

About You

  • Proven experience in leading teams effectively.
  • Exceptional problem-solving skills with the ability to make swift, informed decisions.
  • A passion for team development and a commitment to unlocking each member's potential.
  • Excellent communication and interpersonal skills.
  • High level of accountability and integrity in all actions and decisions.

Benefits

We offer a competitive salary range of AU$80,000 - AU$120,000 per annum, depending on experience, plus a generous benefits package including a rotating roster, one Saturday shift per month, and a rare chance to build and shape the culture in our new contact centre from the ground up.

How to Apply

If you are a driven, committed leader who is passionate about personal growth and developing others, we encourage you to get to know more about us at youi.com.au.



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