Customer Experience Leader
7 days ago
About the Role
Youi is seeking an experienced leader to head its Customer Services Team. As a key member of our leadership team, you will be responsible for leading a team of up to 12 Customer Services Advisors and ensuring seamless onboarding and fostering a collaborative, motivated atmosphere.
Key Priorities
- Lead and manage a team of Customer Services Advisors to promote products and services to both new and existing clients.
- Oversee policy updates and amendments while driving your team to achieve sales and performance goals.
- Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
- Mentor and coach your team to support their professional growth and achieve sales and performance goals.
- Leverage your deep understanding of the Youi environment to deliver exceptional results.
About You
- Proven experience in leading teams effectively.
- Exceptional problem-solving skills with the ability to make swift, informed decisions.
- A passion for team development and a commitment to unlocking each member's potential.
- Excellent communication and interpersonal skills.
- High level of accountability and integrity in all actions and decisions.
Benefits
We offer a competitive salary range of AU$80,000 - AU$120,000 per annum, depending on experience, plus a generous benefits package including a rotating roster, one Saturday shift per month, and a rare chance to build and shape the culture in our new contact centre from the ground up.
How to Apply
If you are a driven, committed leader who is passionate about personal growth and developing others, we encourage you to get to know more about us at youi.com.au.
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