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Technical Support Professional
2 weeks ago
**Job Description**
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to understand and manage customer expectations. You will be working closely with internal resources to ensure efficient and professional support.
Key Responsibilities:
- Assess and coordinate responses to service requests.
- Proactively support key customers by developing and operating preventive maintenance plans for Intralox equipment.
- Schedule services and arrange field resources.
- Communicate effectively with internal stakeholders.
- Troubleshoot and resolve technical issues reported by customers.
- Provide clear guidance on product usage, setup, and maintenance.
- Address customer queries promptly and professionally.
- Maintain detailed records of all technical services provided.
- Track service interactions related to each work order.
- Analyze and report trends, issues, or potential improvements to stakeholders.
Qualifications:
- Native Japanese speaker with fluent English skills.
- Excellent written and verbal communication skills.
- Good understanding of Japanese business culture; experience in Japanese companies is a plus.
- Bachelor's degree in science, engineering, or equivalent technical qualification.
- Experience reading and understanding mechanical and electrical schematics.
- Ability to analyze information and solve technical problems remotely.
- Minimum 5 years' experience in a customer-facing complaint or problem resolution role.
- Experience in scheduling and resource allocation is desirable.
