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Customer Success Manager
2 weeks ago
At Commify Group, we are committed to delivering exceptional business communication solutions. Our innovative approach has enabled us to become a leader in the industry, serving over 50,000 businesses across nine countries.
Responsibilities- Develop and maintain strong relationships with customers as their primary point of contact
- Proactively engage customers to identify their business needs and recommend opportunities for upselling and cross-selling
- Facilitate onboarding for new customers, ensuring a seamless implementation process
- Track customer usage to identify potential issues or areas for improvement
- Collaborate with internal teams such as Sales, Product, and Support to address customer inquiries and resolve issues
- Regularly inform customers about new features and upgrades
- Conduct customer satisfaction surveys to gather feedback for service enhancement
- Experience in a customer-facing role, ideally within the software or technology sector
- Exceptional communication and interpersonal skills
- Strong problem-solving capabilities
- Able to cultivate and maintain customer relationships
- Results-driven and highly motivated
- Capable of working independently as well as collaboratively in a team
- Adaptability to changing priorities and deadlines
- Competitive Salary ($65 - $72,000)
- Bonus Scheme based on Company performance
- 25 days annual leave plus Bank Holidays
- Birthday off work
- Superannuation (10.5% of the monthly salary)
- Death in service (4x salary)
- End of year reward
- Monthly/quarterly socials
- Training & Development opportunities
- Hybrid working
