Commercial Account Manager

3 weeks ago

Melbourne, Victoria, Australia Culture Amp Full time

About the Role:

We're seeking a skilled Account Manager to join our Commercial segment and cultivate strong relationships with HR and executive teams of our customers. With a strong background in SaaS solutions, you'll identify growth opportunities and help our customers maximize the value of our product offerings.

Key Responsibilities:

  • Develop a comprehensive understanding of customers' unique business needs, industry trends, and communication styles to craft tailored solutions.
  • Identify and prioritize opportunities to increase product adoption, focusing on volume-driven strategies to enhance customer satisfaction and engagement.
  • Deepen connections across various levels within customers' organizations to promote widespread adoption of our solutions.
  • Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources.
  • Use layered, open-ended questions to uncover customers' objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions.
  • Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
  • Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency.
  • Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customer lifecycle.

Qualifications:

  • 4-6 years of experience in revenue growth roles focused on expansion, and customer-facing, with a high volume of accounts (120+).
  • Proven background in the SaaS industry, particularly within HR Tech or related fields.
  • Strong ability to identify and create opportunities for account expansion through innovative strategies.
  • Exceptional communication and presentation skills, especially when engaging with HR professionals and executives.
  • Experience building and managing relationships within small to medium organizations.
  • Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
  • Proficiency in leveraging data and analytics for decision-making and influencing customer strategies.
  • Skilled in understanding diverse buyer personas and assessing business opportunities.
  • Demonstrated success in cross-selling, upselling, and growing existing accounts.

We Offer:

  • Competitive compensation package.
  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
  • Programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support.
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work.
  • Team budgets dedicated to team building activities and connection.
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
  • Extended year-end breaks: An extended refresh period at the end of year.
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp.
  • 5 Social Impact Days a year to make a positive impact on the community outside of work.
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office.
  • Medical insurance coverage for you and your family (Available for US & UK only).

About Us:

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. At Culture Amp, we're passionate about making a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism and endeavor to lead by example, supporting our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

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