Insurance Claims Expert

2 weeks ago


Sydney, New South Wales, Australia Suncorp Group Full time

We are seeking experienced claims professionals to join our specialty lines claims team as a Technical Specialist. This is a key role in our organization, requiring strong technical decision-making skills and experience in resolving complex claims.

Key Responsibilities:
  • Provide technical decision-making for specialty claims teams across portfolios.
  • Design and implement improvements to elevate technical decision-making within specialty claims teams and the broader Commercial Claims business.
  • Serve as the next-level decision-maker for complex claim referrals from senior claims officers and leaders.
  • Coach and mentor senior claims officers, technical specialists, and coaches.
  • Support the design and implementation of processes and internal controls to ensure adherence to risk frameworks and applicable regulations.
  • Collaborate with the National Manager to set benchmarks for technical performance, fostering a high-performing and engaging team environment.
  • Critically assess legal panel advice and support claims officers in implementing reserving and claims strategies, ensuring decisions are both commercially and customer-focused.
  • Manage internal and external stakeholder expectations regarding likely claim outcomes and portfolio impacts.
What We Offer:
  • A competitive salary of AU$120,000 - AU$150,000 per annum, depending on experience.
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favourite stores as well as insurance products.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
About Us:

Suncorp Group is an Australian-based financial services company that operates in the general insurance, life insurance, superannuation, banking and investments markets. We are committed to making a positive impact on the communities we serve and are passionate about creating a diverse, accessible, and inclusive culture.



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