Clinical Support Specialist

20 hours ago

Sydney, New South Wales, Australia beBeeClinical Full time $120,000 - $150,000

Job Role:

As a Clinical Support Specialist, you will provide expert clinical support to surgeons adopting and advancing their use of presbyopia-correcting intraocular lenses (PCIOLs). Your role will involve onboarding support for surgeons and their surgical teams, ensuring a smooth integration of PCIOLs into their practice.

The primary responsibilities include:

  • Supporting the development and execution of on-boarding programs / accreditation for surgeons and surgical teams initiating PCIOL use, in partnership with the sales team and customers.
  • Reactively supporting surgeon and surgical team's confidence & knowledge as required to adequately manage the transition to PCIOLs, optimize patient outcomes and address unanticipated outcomes.
  • Collaborating with the Refractive Specialist and sales team members to identify customers needing additional clinical support, and to respond to situations when/as required, prioritizing support as needed.
  • Overseeing education programs including the science of lens technology and Toric / PCIOL / Phaco confidence development programs in / with teaching facilities.
  • Providing additional support for internal team training as required by the Professional Education Manager.
  • Customer education support as required by the Professional Education Manager.

**Essential Requirements:**

  • Preferred qualification: Orthoptics or Optometry degree.
  • Required Industry Experience: Extensive experience in ophthalmology practice, particularly in supporting the use of presbyopia correcting technology.
  • 5+ years Ophthalmology and/or Optometry essential.

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