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Verification Specialist
2 months ago
At Swyftx, we're shaping the future of Australia's digital currency industry. With over 700,000 users, we're committed to being Australia's most trusted cryptocurrency trading platform.
This is a hybrid role, with 3 days working from home and 2 office-based days from our Brisbane head office.
Key Responsibilities- Assist the Financial Crime Team with identifying and reporting suspicious matters.
- Support the Financial Crime Team with quality-checking and completing Know-Your-Customer (KYC) requirements for new signups.
- Assist the Financial Crime Team with customer due diligence of new customers and entities, including checks against PEP and sanction watchlists.
- Support the Financial Crime Team in addressing compliance-related alerts generated through transaction monitoring.
- Deliver exceptional customer support by providing excellent service through Swyftx's omnichannel platforms, building strong rapport with customers as a trusted advisor and accurately documenting all customer interactions in the CRM system.
- Identify and report potential, perceived and actual security risks to the relevant security department.
- Prior experience in a similar role or a professional customer service environment.
- An understanding of regulatory compliance requirements for Australia.
- Strong attention to detail and accuracy in note taking.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving skills, with the ability to explain complex concepts clearly and concisely to users with varying levels of expertise.
- An adaptable mindset, that allows you to thrive in a fast-paced environment.
- Unlimited fee-free trading.
- Career growth, training, mentorship, and development opportunities.
- Social activities, game breaks and recognition awards.
- Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit and snacks.
- Weekly catered lunches on a Wednesday.
We value and embrace the unique experiences, qualities, and characteristics that each member of our team brings, and we're committed to cultivating an inclusive workspace where everyone feels valued, respected, and empowered to do their best work.
