Weekend OCC Opportunity
2 weeks ago
Discover a new career path with our Weekend OCC opportunity.
Our company operates in seven countries, employing over 24,300 staff members who serve more than 2 million commuters daily. As an OCC Controller, you will play a key role in ensuring the efficient operation of our bus services.
**The Role**: Your primary responsibility will be to monitor bus service performance in real-time, using online support systems to minimize delays and respond to emergencies. You will work closely with drivers and mechanical staff to resolve issues and ensure smooth operations.
**Key Responsibilities**:
- Monitor On-Time-Running (OTR) of the bus fleet using PTIPS and up-to-date driver information.
- Use the TRBOnet radio system to contact the bus fleet and respond to call backs and open channel requests.
- Identify and clarify information obtained by drivers over the radio and resolve issues.
- Liaise with mechanical staff regarding breakdowns and faults within the fleet on the road.
- Escalate major accidents/incidents to relevant parties and arrange CDC representation.
- Facilitate transfer of passengers from services by requesting other services to assist.
- Monitor Regional and Special event services and liaise with Marshals and drivers.
- General broadcasting to drivers regarding safety issues, hazards, and instructions.
**Requirements**: The ideal candidate should possess excellent logical thinking skills, remain calm under pressure, and provide prompt professional services to drivers. Fluency in English, along with excellent verbal and written communication skills, is essential.
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