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Guest Service Ambassador

2 months ago

Bendigo, Victoria, Australia RBH Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at Holiday Inn Express Epsom Downs. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable stay with us.

Key Responsibilities
  • Provide timely, efficient, and knowledgeable service to our guests, responding to their needs and resolving any issues that may arise.
  • Work collaboratively with our team to deliver outstanding service and maintain a clean and welcoming environment.
  • Assist with check-in and check-out procedures, as well as handling guest queries and complaints.
  • Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer
  • A competitive salary and benefits package, including discounted hotel room rates and extra days holiday for your birthday.
  • Opportunities for career development and progression within our company.
  • A fun and supportive work environment, with a team that is passionate about delivering exceptional service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • A can-do attitude and a willingness to learn and adapt to new situations.
Why Join Us?

At RBH Hospitality Management, we are committed to creating a diverse and inclusive work environment that values and respects our employees. We believe in hiring talented individuals who share our passion for delivering exceptional service and making a positive impact on our guests' lives.