Product Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $95,000
Job Title

Product Support Specialist

About the Role

We are seeking an experienced Product Support Specialist to join our team. In this role, you will be responsible for managing and maintaining vendor price lists, ensuring accurate exchange rate-based pricing adjustments, and processing retailer rebates and scan claims.

You will also be responsible for monitoring weekly stock levels across warehouses, placing replenishment orders, and managing ageing inventory. Additionally, you will submit and track customer returns, liaise with vendors for resolution, and ensure warehouse teams meet SLAs for order processing.

The successful candidate will have excellent communication skills, both written and verbal, as well as solid administrative and business writing skills. You will also need to be a proactive problem-solver, able to manage and resolve customer issues and complaints in a timely manner.

Responsibilities
  • Maintain and update vendor price lists across ERP and inventory systems
  • Manage exchange rate-based pricing adjustments for USD vendors
  • Process retailer rebates and scan claims with accuracy and timeliness
  • Monitor weekly stock levels across warehouses and place replenishment orders
  • Manage ageing inventory and coordinate with vendors on returns and stock balancing
  • Submit and track customer returns, liaising with vendors for resolution
  • Ensure warehouse teams meet SLAs for order processing
  • Respond to Consumer Sales team enquiries about pricing, availability, and product information
Requirements
  • Professional and clear communication skills, both written and verbal
  • Solid administrative and business writing skills
  • Strong stakeholder engagement and relationship building skills
  • Proactive orientation
  • High level of attention to detail
  • Solution focused and the ability to manage and resolve customer issues and complaints
  • Collaborative team player and can work well autonomously
  • Intermediate Office 365 proficiency, especially in Excel
What We Offer
  • A hybrid and sustainable working environment
  • Staff on-site gym and weekly corporate fitness classes
  • Selection of freshly prepared lunch options provided daily
  • Free on-site parking and electric parking stations
  • A relaxed, modern office setting with smart casual dress
  • Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
  • Company paid parental leave scheme
  • Employee Assistance Program
  • On-site school holiday program for children of Dicker Data staff
Eligibility

Only those with the legal right to work in Australia may apply for this position.

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