ServiceNow Solutions Architect

2 weeks ago

Canberra, ACT, Australia Fujitsu Full time

About Fujitsu


We are a global leader in technology and business solutions, transforming organizations and the world around us. Our long heritage of innovation and expertise enables us to continuously contribute to the growth of society and our customers.



The Role


This ServiceNow Solutions Architect position is responsible for leading client engagements and delivering tailored solutions that align with business requirements. Based in Canberra, this role offers opportunities for collaboration and innovation.


Key Responsibilities



  • Lead client engagements, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders. Ensure technology design and solutions align with business needs.
  • Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
  • Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Produce high-quality customer documentation, including workshop materials, training materials, and solution designs with attention to detail.
  • Understand the scope and commercials of customer contracts and manage scope increases during an engagement, keeping the customer and team informed.
  • Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Support customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
  • Influence clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.


Requirements and Experience


To succeed in this role, you will need:



  • A minimum of 5+ years of experience in ServiceNow Development, with successful delivery of multiple customer engagements.
  • Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
  • Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
  • A proven track record in managing client engagements and building strong customer relationships.
  • High customer satisfaction scores and recognition for individual contributions to customer outcomes.
  • Experience in leading and managing complex client bids and proposal teams.
  • The ability to architect complex and innovative solutions that deliver client value.


Why Fujitsu?


We prioritize diversity, equity, and inclusion, creating an environment where individuals can bring their full selves to work. We offer career growth opportunities, trusted by our customers, and a commitment to diversity, equity, and inclusion.


Fujitsu offers competitive remuneration, estimated at AU$120,000 - AU$180,000 per annum, commensurate with experience, and a comprehensive benefits package.

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