Supporter Care and Development Manager

5 days ago


Melbourne, Victoria, Australia Peter MaCallum Cancer Cente - Peter Mac Full time
About Us

Peter MacCallum Cancer Centre is a leading cancer research and treatment centre that offers a range of benefits to support our people both personally and professionally.

Job Overview

We are seeking a highly motivated and experienced Support Engagement Officer to join our team. The successful candidate will work closely with the Supporter Engagement Manager to deliver high-level donor care, stewardship, and data integrity across all giving types and fundraising channels.

This role requires excellent communication and relationship-building skills, as well as strong organisational and time management abilities. You will be responsible for cultivating and stewarding new and existing supporters, implementing and evaluating stewardship plans in line with our service level standards.

Key Responsibilities:

  • Developing and implementing stewardship plans for assigned donors
  • Maintaining accurate records of donor activity in our database
  • Acting as the first point of contact for enquiries from the general public and donors
  • Facilitating in-bound calls and responding to email enquiries and feedback

Requirements:

  • Demonstrated fundraising experience, with experience and proven success in donor development and stewardship
  • Excellent written and communication skills, and an understanding of fundraising legislation
  • Strong IT and computer skills, including extensive experience with CRMs (Raisers Edge preferred)


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