Operational Leadership Executive

1 week ago

Sydney, New South Wales, Australia Travel Trade Recruitment Full time

A leading recruitment agency in the travel industry seeks an experienced Operational Leadership Executive to drive performance and excellence. As a global leader, this individual will oversee large teams and ensure high-quality service delivery, even under pressure.

**Job Summary**

The Operational Leadership Executive is responsible for end-to-end operational excellence, handling client requests, solving logistics challenges, and ensuring client SLAs are met or exceeded. This includes managing strategic initiatives, overseeing contingency planning, and collaborating with regional leaders to maintain operational standards.

**Key Responsibilities**

* Operational Performance: Oversee operational performance and be the primary escalation point for complex issues, including unexpected disruptions and delays.

* Client Relations: Build and maintain client relationships, focusing on customer satisfaction; serve as the main escalation contact for client inquiries.

* Strategic Initiative Management: Align operational strategies with business needs, monitoring and optimizing KPIs to ensure consistent, high-quality service.

* Contingency Planning: Lead and execute effective contingency plans for operational disruptions to minimize impact on service delivery.

* Team Development: Mentor and guide a diverse team, including Managers, Supervisors, and operational support roles.

* Continuous Improvement: Regularly review and recommend improvements to streamline processes and enhance the daily operational plan.

* Collaboration: Work closely with other vertical leads and senior management to share insights, discuss issues, and coordinate responses for operational efficiency.

**Qualifications & Skills**

* Extensive experience in operational leadership within the travel industry; experience working with airlines and accommodation suppliers is beneficial.

* Proven ability to lead large, geographically dispersed teams and drive performance excellence.

* Strong background in client relationship management, with a commitment to providing courteous and professional service.

* Strong analytical and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.

* Advanced knowledge of Microsoft Office, particularly Excel.

* Excellent verbal and written communication skills.

**Salary & Benefits:** A competitive compensation package, including a comprehensive benefits package and opportunities for professional growth within a global organization.

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