Customer Relationship Manager

2 weeks ago


Adelaide, South Australia BOQ Specialist Group Full time
About the Role

As a key member of our team, you will be responsible for managing leads through the appointment, application process and up until settlement. This involves presenting appropriate solutions to customer enquiries and achieving all customer outcomes with business objectives top of mind.

Key Responsibilities
  • Manage leads through the entire sales process, ensuring seamless communication with internal and external stakeholders.
  • Present lending solutions to customers and provide exceptional customer service to drive customer satisfaction and loyalty.
  • Work closely with internal partners to support a great customer experience and drive business growth.
  • Identify opportunities to build relationships with existing customers and expand our portfolio.
About You

We are seeking an experienced lender with strong technical knowledge of banking products, credit assessment and lending principles. Excellent time management and high-level customer service skills are essential, as well as a keen eye for detail and ability to work under pressure.

You will be a team player who is highly organised and efficient in your approach, with a passion for delivering exceptional results and exceeding customer expectations.



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