Senior Care Manager
1 month ago
We are seeking a highly skilled and experienced Team Leader to lead our team of dedicated support workers providing in-home care services on the Gold Coast and Far North Coast of NSW. As a Team Leader, you will be responsible for coaching, leading, and directing your team to deliver exceptional customer service to our valued elderly customers.
You will ensure our employees are developed at all stages, including recruitment, induction, and ongoing training. You will also mentor your team, drive positive change, and innovate to deliver exceptional outcomes for your team and our customers.
Regular travel will be required between Gold Coast and Ballina, with the expectation to meet with your team regularly and for remote staff, less frequently.
About You:- Proven team leadership experience in customer service, retail, hospitality, or similar industries.
- Previous experience in the Community/Aged Care industry is desirable but not essential.
- Demonstrated experience in coaching and performance managing frontline teams.
- Strong time management, prioritization, and initiative are essential.
- Exceptional communication and time management skills with the ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications in Leadership and Training and Assessment are desirable.
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
We're a family-orientated company that values work-life balance and flexibility. Our team is passionate, committed, and dedicated to making a difference in the lives of our customers.
Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination.
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