Advanced Technical Specialist

2 weeks ago


Sydney, New South Wales, Australia NICE Full time
About the Role

Join our Technical Support team at NICE CXone as a Advanced Technical Specialist

In this role, you will be responsible for providing advanced-level technical support to assigned large enterprise customers, ensuring seamless communication and case resolution.

You will work closely with Technical Support Engineers (TSEs) to provide timely status updates, customer communication, duplication, and root cause correction.

  • Develop relationships with key customer contacts and internal NICE CXone staff.
  • Provide technical support to assigned DSE customers, resolving complex technical issues.
  • Collaborate with TSEs to ensure timely status updates and customer communication.
  • Proactively review, evaluate, and make recommendations for case reduction.

Your Key Competencies

  • Strong understanding of NICE CXone products from a technical/troubleshooting perspective.
  • Minimum 5 years of experience in customer-facing advanced technical support work.
  • Experience managing enterprise-level customers in a technical support environment.
  • Excellent verbal and written communication skills.


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