Advanced Technical Specialist
2 weeks ago
Join our Technical Support team at NICE CXone as a Advanced Technical Specialist
In this role, you will be responsible for providing advanced-level technical support to assigned large enterprise customers, ensuring seamless communication and case resolution.
You will work closely with Technical Support Engineers (TSEs) to provide timely status updates, customer communication, duplication, and root cause correction.
- Develop relationships with key customer contacts and internal NICE CXone staff.
- Provide technical support to assigned DSE customers, resolving complex technical issues.
- Collaborate with TSEs to ensure timely status updates and customer communication.
- Proactively review, evaluate, and make recommendations for case reduction.
Your Key Competencies
- Strong understanding of NICE CXone products from a technical/troubleshooting perspective.
- Minimum 5 years of experience in customer-facing advanced technical support work.
- Experience managing enterprise-level customers in a technical support environment.
- Excellent verbal and written communication skills.
-
Advanced Technical Support Specialist
2 days ago
Sydney, New South Wales, Australia Oxford Economics Full timeOxford Economics, a leading economic forecasting and consulting firm, is seeking a highly skilled Advanced Technical Support Specialist to join their team.About the RoleThis exciting opportunity requires someone who is enthusiastic about technology, passionate about delivering exceptional customer service, and committed to continuously improving technical...
-
Advanced Robotics Technical Advisor
2 weeks ago
Sydney, New South Wales, Australia Advanced Navigation Full timeRequired Skills and QualificationsA degree in engineering from a higher education institution.Minimum 3 years of experience as a Pre-Sales or Solution/Application/Support Engineer or equivalent customer-facing role, preferably in Geospatial, surveying, maritime, or robotic market segments.The ability to quickly communicate complex ideas around a technical...
-
Advanced Technical Support Specialist
5 days ago
Sydney, New South Wales, Australia NICE Full timeAbout the JobThis Enterprise Customer Advocate role is a critical member of the Technical Support team at NICE CXone.As a technical liaison, you will work closely with assigned large enterprise customers to ensure their technical needs are met and exceeded.You will partner with Technical Support Engineers (TSEs) to resolve complex technical cases and drive...
-
Advanced Technical Liaison
16 hours ago
Sydney, New South Wales, Australia NICE Full timeResponsibilities and RequirementsThis senior-level position within our Technical Support team is a key contributor to delivering exceptional customer experiences for our large enterprise clients. As a DSE, you will be responsible for managing high-impact technical cases, working closely with internal stakeholders and customers to ensure timely resolution of...
-
IT Support Specialist
3 days ago
Sydney, New South Wales, Australia Advanced Navigation Pty Full timeRole OverviewAs an IT Support Specialist at Advanced Navigation, you will play a critical role in maintaining the integrity and efficiency of our complex IT infrastructure. You will provide technical support for Linux-based systems, open-source infrastructure, hosted applications, SaaS platforms, and intricate network architectures. This role encompasses...
-
Advanced Navigation Marketing Lead
7 days ago
Sydney, New South Wales, Australia Advanced Navigation Pty Full timeAbout the RoleThis is an exciting opportunity for a Product Marketing Manager to join our team at Advanced Navigation Pty. The successful candidate will be responsible for developing the marketing strategy for our advanced navigation technologies.Key ResponsibilitiesLead the development of go-to-market strategies for our advanced navigation...
-
Advanced Technical Support Specialist
1 day ago
Sydney, New South Wales, Australia NICE Full timeNICE is looking for a skilled Senior Technical Support Engineer to join our team. In this role, you will provide advanced-level technical support to assigned large enterprise customers, manage high-impact technical cases, and develop relationships with key customer contacts and internal stakeholders.Key Responsibilities:Direct ownership of resolution and...
-
Sydney, New South Wales, Australia Advanced Navigation Full timeJob DescriptionWe are seeking an experienced Technology Content Writer to join our team at Advanced Navigation. As a key member of our marketing team, you will be responsible for creating high-quality, SEO-optimised content that showcases our range of deep tech solutions.You will work closely with subject matter experts, engineers, scientists, and product...
-
Advanced Navigation Engineer
3 days ago
Sydney, New South Wales, Australia Advanced Navigation Pty Full timeAbout the RoleAdvanced Navigation is looking for a highly skilled Advanced Navigation Engineer to join its team as an IT Support Engineer. As an IT Support Engineer, you will be responsible for providing technical support for Linux-based systems, open-source infrastructure, hosted applications, SaaS platforms, and intricate network architectures.The...
-
Technical Service Desk Specialist
3 days ago
Sydney, New South Wales, Australia Pyramid Global Technologies Full timeAbout the JobWe're seeking a highly skilled Technical Service Desk Specialist to join our team at Pyramid Global Technologies. As a technical service desk specialist, you'll provide advanced technical support to our clients, troubleshooting and resolving complex technical issues.Key Responsibilities:Provide advanced technical support to clients via phone,...
-
Technical Solutions Consultant
2 weeks ago
Sydney, New South Wales, Australia Advanced Navigation Full timeCompany OverviewAt Advanced Navigation, we are a world-leading innovator in AI robotics and navigation technology. Our cutting-edge solutions enable autonomy across various industries, from land to air, sea, and space.We strive to deliver exceptional customer experiences through our consulting engineering services, expert technical advice, and tailored...
-
Mobilisation and Recruitment Specialist
7 days ago
Sydney, New South Wales, Australia Renewables Technical Services Full timeAbout the Role:We are seeking a Mobilisation and Recruitment Specialist to join our team at Renewables Technical Services. As a key member of our recruitment team, you will be responsible for the full recruitment cycle, from initial client engagement to the successful placement of candidates.Key Responsibilities:Supporting the recruitment process, including...
-
B2B Technical Marketing Specialist
7 days ago
Sydney, New South Wales, Australia Advanced Navigation Pty Full timeJob SummaryAs a Product Marketing Manager, you will play a key role in driving the marketing strategy for our advanced navigation technologies. This is an exciting opportunity to join our team and contribute to the growth of our company.Key ResponsibilitiesDevelop and execute marketing plans to support the launch of new products.Work closely with Product...
-
Inertial Navigation Systems Technical Writer
2 weeks ago
Sydney, New South Wales, Australia Advanced Navigation Full timeKey ResponsibilitiesLead Content Development: Oversee the creation and delivery of SEO-focused content for Advanced Navigation's marketing initiatives.Write Compelling Copy: Produce clear, concise, and persuasive articles and marketing materials that highlight Advanced Navigation's diverse range of deep tech solutions.Collaborate with Teams: Work closely...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Lenovo Full timeCompany OverviewLeverage your technical expertise to deliver exceptional support experiences for Lenovo's commercial customers. Our Premier Support team sets global standards in technical support, fostering a culture of innovation and excellence.Your Day-to-Day ResponsibilitiesAs a Technical Support Specialist, you will provide expert technical support via...
-
Recruitment and Mobilisation Manager
7 days ago
Sydney, New South Wales, Australia Renewables Technical Services Full timeAbout the Job:We are seeking a Recruitment and Mobilisation Manager - Technical to join our team at Renewables Technical Services. As a key member of our recruitment team, you will be responsible for the full recruitment cycle, from initial client engagement to the successful placement of candidates.Key Responsibilities:Supporting the recruitment process,...
-
Technical Project Co-ordinator
7 days ago
Sydney, New South Wales, Australia Renewables Technical Services Full timeJob Summary:We are seeking a Technical Project Co-ordinator - Renewables to join our team at Renewables Technical Services. As a key member of our technical team, you will be responsible for the mobilization of new employees to site.Key Responsibilities:Scheduling and allocation of jobs, transport, and logisticsUpdating rosters and creating job...
-
Advanced Navigation Technology Specialist
7 days ago
Sydney, New South Wales, Australia Advanced Navigation Full timeAbout the RoleThis is an exciting opportunity to join Advanced Navigation as a Salesforce and Business Intelligence expert. In this role, you will be responsible for driving business growth by leveraging data insights and optimizing sales processes.You will work closely with the sales team and other stakeholders to identify trends, forecast future sales, and...
-
Technical Art Specialist
6 days ago
Sydney, New South Wales, Australia Everi Holdings Inc. Full timeAbout the RoleEveri Holdings Inc. is seeking a skilled Technical Art Specialist to join our team in Australia. As a Technical Art Specialist, you will collaborate with artists, game designers, and engineers to implement art assets and in-engine real-time effects.You will serve as a liaison between art and engineering teams, ensuring seamless asset...
-
Advanced Technical Services Engineer
16 hours ago
Sydney, New South Wales, Australia NICE Full timeThe Ideal CandidateWe are seeking an exceptional Senior Technical Support Engineer who is passionate about delivering outstanding customer experiences. If you have a proven track record of providing top-notch technical support and enjoy working collaboratively with cross-functional teams, we want to hear from you!About YouYou hold a degree in a...