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Administrative Coordinator
2 months ago
Purslowe & Chipper Funerals, part of InvoCare, is seeking a skilled Administrative Arranger to support our funeral services team. This is an integral role that requires strong administrative skills, empathy, and attention to detail.
Key Responsibilities- Act as the first point of contact for clients, visitors, and telephone enquiries, providing a welcoming and professional image.
- Ensure reception areas are neat, tidy, and reflect a professional image.
- Provide administrative support to the team, including data entry, preparing letters, and presentations.
- Receive payments and issue accounts and associated correspondence.
- Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals.
- Maintain up-to-date knowledge of products and services.
- Complete funeral documentation accurately and on time.
- Explain costs and payment terms clearly.
- Liaise with service providers, such as clergy, florists, newspapers, and other suppliers.
- Experience in a service-driven organization.
- Competent keyboard/computing and telephone operating skills.
- Be people-oriented and communicate effectively both in-person and on the telephone.
- Be sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased.
- Interpersonal skills to work in a close team environment and proactively support the team.
- Willingness and motivation to undertake training and development programs.
- The ability to respond appropriately to client/family concerns.
- A sense of ease working with grieving families and the deceased.
- Current status as Justice of the Peace or eligibility to become certified.
- A current unrestricted driver's license.
- Reward and recognition programs.
- Tailored induction and training programs.
- Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
- Networking opportunities across the business and with peers.
- Birthday and paid parental leave.
- Free access to the Employee Assist Program.
- Annual family day social events.
InvoCare is committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
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