Technical Consulting Expert

1 day ago

Bendigo, Victoria, Australia beBeeTechnicalConsulting Full time $170,000 - $230,000
Job Title: Technical Consulting Expert

We are seeking an experienced Technical Consulting Expert to join our team. As a key member of our Customer Excellence Group, you will work closely with customers to help them achieve their business outcomes by providing expert guidance and support.

The ideal candidate will have strong technical skills in Infrastructure and Operations Management, as well as excellent communication and consulting skills. They will be responsible for leading technical aspects of project delivery, presenting technical concepts to stakeholders, and configuring applications and workflows.

Responsibilities:
  • Lead technical aspects of project delivery and solution delivery including presenting technical and business concepts to stakeholders.
  • Configure Applications, Workflows and UI and work in culturally diverse, matrixed project teams.
  • Identify customer use cases, requirements and inputs for successful deployment.
  • Contribute innovation ideas for best practices, service offerings, and implementation methodology.
  • Mentor colleagues, customers and delivery partners in configuration best practices.
Qualifications:

Candidates must possess a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.

Experience and certification in at least 3 of the following areas: ServiceNow Administration, IT Service Management, Hardware Asset Management, Software Asset Management, Discovery, Service Mapping, Event Management, Cloud Management.

Expertise in ITIL / CMDB implementations, ITSM Processes, Software Asset Management processes, Infrastructure knowledge of current Compute, Network and Storage platforms, Advanced understanding of Windows Domain and Unix System Administration.

Degree or equivalent in Information Technology and proven experience in technical consulting roles.

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