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Workshop Operations Manager
2 months ago
We are seeking a highly skilled and enthusiastic Workshop Controller to join our team at Velocity Truck Centres Australia. As a key member of our workshop team, you will be responsible for providing mechanical support to our technicians and ensuring the smooth operation of the workshop.
Key Responsibilities- Supervision and Coaching: Supervise and coach technicians and apprentices to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Customer Service: Focus on delivering exceptional customer service and satisfaction by ensuring that all customer interactions are handled in a professional and courteous manner.
- Workshop Operations: Oversee the daily operations of the workshop, including scheduling and allocating work to technicians, and maintaining accurate records of all work carried out.
- Job Management: Monitor the progress of each job, ensuring that it is completed on time and within budget, and liaise with service advisors to keep customers informed about the status of their vehicles.
- Productivity and Profitability: Develop and implement strategies to enhance productivity and profitability, and ensure that all warranty guidelines are followed.
- Attractive Salary: A competitive salary aligned with your skills and experience.
- Continuous Training: Ongoing training and development opportunities, including in-house and manufacturer training.
- Career Growth: Long-term employment with opportunities for career growth and advancement.
- Employee Benefits: Generous workplace benefits, including discounts on health insurance, financial services, and novated lease options.
- Wellbeing: Access to our Employee Assistance Program and a commitment to your health and wellbeing.
- Qualifications: A qualification in Heavy or Light vehicle mechanics.
- Leadership Experience: Experience leading and coaching technicians.
- Teamwork: Ability to work independently and collaboratively in a team environment.
- Safety: An understanding of safe work practices and confidence to promote a strong safety culture.
- Driver's License: A valid driver's license.
