Reservations Supervisor

5 days ago


Brisbane, Queensland, Australia Accor Full time
{"title": "Reservations Supervisor", "subtitle": "Lead the Reservations Team", "content": "

As a Reservations Supervisor at Accor, you will be responsible for overseeing the daily operations of the reservations department. This includes ensuring efficient handling of inquiries, bookings, and cancellations, as well as training and mentoring reservation agents to deliver exceptional customer service and achieve sales targets.

Key responsibilities include:

  • Supervising daily operations of the reservations department
  • Training and mentoring reservation agents
  • Monitoring reservation systems and ensuring accuracy of inventory, rates, and availability
  • Handling escalated customer inquiries and resolving issues promptly
  • Collaborating with other departments to optimize revenue opportunities and improve guest experience

Requirements:

  • Previous experience in a reservations or front office role, preferably in a hotel environment
  • Strong leadership skills with the ability to train, motivate, and supervise a team
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally
  • Proficiency in reservation systems and Microsoft Office suite
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment

At Accor, we offer a dynamic and supportive work environment, comprehensive training programs, and opportunities for career advancement. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.

", "company": "Accor", "location": "Brisbane CBD"}

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