Service Delivery Professional

1 week ago


Sydney, New South Wales, Australia beBeeCareer Full time $73,000 - $93,000
Key Job Details

We are seeking dedicated professionals to fill the role of Service Delivery Officer within our Frontline Operations team.

  • This is a key member position that requires providing exceptional service to clients in a dynamic contact centre environment.
Responsibilities
  1. Interact with clients via phone, offering support and guidance on tax obligations, superannuation, and registration requirements.
  2. Process account activities received through various channels, applying relevant policies and procedures to inform decision making.
  3. Ensure accurate recording of outcomes, actions, and agreements.
  4. Collaborate with the team to resolve issues and contribute to continuous improvement.
Requirements
  • Ability to work effectively in a fast-paced contact centre environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making skills.
  • Adaptability to changing client and business needs.
  • High level of accuracy and attention to detail.

The organization values diversity and is committed to inclusive hiring practices. We encourage applications from individuals with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and others from diverse backgrounds.

Benefits

The organization offers a dynamic work environment, opportunities for growth and development, and a commitment to inclusivity and diversity.



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