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Digital Operations Manager

2 months ago


Sydney, New South Wales, Australia Allianz Popular SL. Full time

About Allianz Popular SL.

We're a leading insurance and asset management company, proud of our diverse workforce and commitment to customer satisfaction.

Job Summary

We're seeking a skilled Digital Operations Manager to join our team. As a key member of our Content Platforms Operations team, you'll be responsible for managing the documentation of processes, planning, and training collateral, overseeing Risk and Compliance related activities, and supporting seamless communication between Digital Platforms and stakeholders.

Key Responsibilities

  • Work closely with Digital Managers to implement processes across Digital and ensure timely and consistent delivery.
  • Lead continuous improvement initiatives to ensure ongoing team efficiency.
  • Define and develop project sizing and service level agreements.
  • Work with project teams to set up briefing sessions, creative reviews, internal reviews, and stakeholder meetings.
  • Track and manage resources and business as usual tasks using JIRA.
  • Source required estimates for projects to ensure the most cost-efficient solution and review and approve all estimates from agencies.

About You

We're looking for someone with significant experience in digital operations/traffic management roles, gained in a complex, matrixed corporate/financial services environment.

You'll need to have demonstrated evidence of successfully leading and delivering projects on time and within budget, as well as the ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes.

Pays high attention to detail by completing tasks with thoroughness and accuracy.

Significant experience in developing and implementing internal processes and procedures based on requirements and leading continuous improvement initiatives.

Highly developed 'first principles' problem-solving skills combined with a curious and creative mindset.

What's on Offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.