Process Mapping Transformation Specialist
4 weeks ago
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We are seeking an experienced Process Mapping Lead to join our team in Brisbane City. This role offers a competitive salary package, including an estimated $120,000 - $180,000 per annum, depending on experience.
About the RoleThe successful candidate will lead a team responsible for mapping critical processes and procedures across the organisation. Key responsibilities include:
- Team Leadership: Manage and coach a team of process mappers, fostering a collaborative and high-performing environment. Train and support team members for effective performance.
- Process Mapping: Establish and maintain a consistent, efficient approach to mapping, storing, and updating business processes. Identify interdependencies between functions and divisions.
- Process Optimisation: Identify and address inefficiencies or bottlenecks. Propose process improvements aligned with business goals.
- Obligations and Controls: Collaborate with Risk and Compliance teams to document obligations and corresponding controls within processes.
- Stakeholder Management: Engage with Executives, Managers, and SMEs to gather input, provide updates, and drive discussions on process improvements.
- Project Management: Develop and manage a project timeline, prioritising process mapping milestones and resource allocation.
Qualifications and Experience:
- Experience: 7-10 years in process mapping, process improvement, or business analysis.
- Technical Proficiency: Advanced knowledge of BIC (or strong experience with Visio or Lucid Charts).
- Leadership: Demonstrated experience leading and developing teams, building capabilities, and achieving shared outcomes.
- Adaptability: Ability to work autonomously, manage deadlines in a dynamic environment, and quickly learn new systems.
- Risk Management Knowledge: Understanding of operational risk management and experience working within a 3 LoD model.
- Education (Preferred): Bachelor's degree in a business, commerce, or technology field.
- Industry Knowledge: Familiarity with the Banking/Insurance industry.
This is a fantastic opportunity to drive meaningful improvements in a supportive, fast-paced environment. If you're passionate about process mapping and leadership, we'd love to hear from you.
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