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Customer Service Manager

2 months ago


Marion, Australia Myer Full time
About the Role

As the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive profitable sales.

Key responsibilities include:

  • Championing the Customer First Plan to ensure a customer-centric approach across all departments
  • Managing day-to-day operations to drive sales and customer satisfaction
  • Leading, mentoring, and developing teams to achieve sales and performance targets

About You

To succeed in this role, you will need:

  • Previous experience in retail management, area management, or a similar leadership position
  • Strong people leadership skills with a hands-on approach
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management and coaching
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently and prioritize tasks

What We Offer

As a valued member of the Myer team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A great range of discounts and exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition and Inspirational People Awards

Working with Us

At Myer, we value our team members and strive to create a positive and inclusive work environment. We offer flexible working arrangements, including fortnightly rotating rosters, to ensure a healthy work-life balance.

We are committed to helping our team members thrive and flourish in their careers and personal lives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.