Delivering Exceptional Guest Experiences

2 days ago

Sydney, New South Wales, Australia beBeeGuestService Full time $55 - $70
Job Description

We are seeking a dedicated Guest Service Agent to deliver exceptional guest experiences.

  • Welcome guests and check them in efficiently.
  • Provide prompt, courteous, and professional service to ensure guest satisfaction.
  • Process payments, handle cash transactions, and maintain confidentiality of guest information.

Key Responsibilities:

  • Upsell services such as late checkout, room upgrades, and minibar items.
  • Maintain a positive and energetic attitude to ensure guests feel valued and cared for.
  • Keep up-to-date on local events, dining options, and attractions to share recommendations with guests.
  • Collaborate with colleagues and various departments to ensure a smooth guest experience.
  • Adhere to company policies, including health, safety, and environmental practices.

Skills & Experience:

  • Previous customer service or hotel experience is preferred.
  • Strong communication and organizational skills.
  • Ability to multitask and stay calm under pressure.
  • A passion for delivering superior customer service and attention to detail.
  • Positive, enthusiastic, and team-oriented approach.
Benefits

As a Guest Service Agent at our hotel, you will have the opportunity to make a significant impact on our guests' experiences and help shape the neighborhood story.

Our collaborative and inclusive work environment allows you to thrive and grow.

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