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Customer Service Representative

2 months ago

Pyrmont, New South Wales, Australia efm Full time
{"title": "Customer Service Specialist", "description": "Unlock Your Potential in Logistics

At efm Logistics, we're passionate about delivering exceptional logistics experiences. As a Customer Service Specialist, you'll play a vital role in supporting our customers and driving business growth.

Key Responsibilities:
  • Manage the day-to-day movement of freight within your portfolio, ensuring seamless delivery and customer satisfaction.
  • Provide valuable insights to Account Managers, helping them deliver the best logistics experience possible.
  • Review and report on daily freight movements, identifying areas for improvement.
  • Resolve customer enquiries efficiently, providing a no better experience.
  • Escalate priority issues when required, ensuring prompt resolution.
  • Build strong relationships with your dedicated account portfolio, across various industries and national transport providers.
What We're Looking For:
  • Tertiary qualification or 2+ years experience in Customer Service.
  • Strong written and verbal communication, and problem-solving skills.
  • Sound computer knowledge, including experience with Microsoft Office Suite.
  • Resilience, passion, and ability to work at pace and under pressure.
  • A high level of motivation and energy, with a strong focus on achieving outstanding customer experience results.
Why efm Logistics?
  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression.
  • A dynamic and empowering culture, where we challenge each other to do it better.
  • An opportunity to be part of an industry leader.
  • Competitive salary and bonus scheme.
  • Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer.
  • Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne.
", "lang_code": "en"}