Customer Service Manager

7 days ago

Adelaide, South Australia beBeeCustomerService Full time $115,000 - $145,000
About the Position

We are seeking a creative leader to drive strategic change and foster community engagement as our Customer Service Manager.

This is a key organisational role that requires leading a diverse team and developing initiatives, systems and processes that meet community expectations.

  • Lead customer communications and information management
  • Oversee workplace health and safety
  • Manage internal audit, risk, and emergency management
  • Develop community transport and connection initiatives
  • Implement disability access and inclusion plan

To be successful in this role, you will have:

  • Relevant tertiary qualification or equivalent experience
  • Strong background in workplace health and safety, internal audit, risk management, customer service, information management, and working with volunteers and vulnerable communities
  • Proven ability to set strategic direction at team or departmental levels
  • Experience in delivering high-quality customer service tailored to diverse community needs
  • Skills in supervising and leading teams, managing performance, and providing ongoing support and guidance
  • Knowledgeable in continuous improvement, change management, and quality management principles
  • Maintains up-to-date understanding of current trends and reforms within the sector
  • Proficient in Microsoft Office applications
  • Advanced verbal and written skills, with the ability to negotiate, influence, and motivate
About You

If you are a creative leader passionate about driving strategic change and fostering community engagement, we invite you to apply for this opportunity.

Please refer to the attached position profile for more information on this position and the responsibilities.

To apply, please click on the appropriate link and provide a copy of your current resume and cover letter outlining your relevant knowledge, skills, experience, and intention to apply for this opportunity.

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