IT Operations Manager
2 days ago
We are seeking an experienced IT Operations Manager to join our team at Robert Plumb Management Pty Ltd. As a key member of our organization, you will be responsible for driving IT service delivery and optimizing IT operations across the company.
About UsRobert Plumb Collective is a dynamic construction services group with a strong emphasis on premium quality and innovation across the building, landscape, and manufacturing sectors. Our team of over 170 dedicated employees, across 10 different brands, are committed to delivering excellence in all aspects of our work.
Key Responsibilities- Technology Solutions & Support:
- Oversee deployment, monitoring, maintenance, upgrades, and support of IT systems, including servers, PCs, OS, hardware, software, and applications.
- Plan, manage IT operations, projects, and asset inventory.
- Analyse data and create reports to support business needs.
- Conduct network and security audits.
- Coordinate IT hardware, software, and application management.
- Oversee new technology requests and system upgrades.
- Helpdesk & Service Management:
- Coordinate the management of helpdesk processes and major incident resolutions.
- Troubleshoot IT issues proactively, minimising disruptions and identifying improvement areas.
- Analyse trends to prevent future issues.
- Administer Microsoft Business Central and support application integration.
- Develop and implement IT database management system.
- Project & Process Management:
- Review technology roadmap and technology stack across the group.
- Lead IT projects and service reviews to minimise disruptions.
- Manage project implementations and changes.
- Recommend new processes for mobile device procurement and management.
- Ensure IT projects align with business objectives.
- Communication & Collaboration:
- Gather business requirements and align technology initiatives with organizational needs.
- Liaise with vendors to resolve complex issues.
- Create reports and analyse data to meet business requirements.
- Communicate clearly with internal and external teams.
- Provide regular progress updates to management.
- Collaborate with cross-functional teams to support company goals.
- Simplify technical concepts for all skill levels.
- Vendor & Stakeholder Management:
- Monitor vendor service delivery to meet SLAs and meet contractual obligations.
- Build strong relationships with IT service providers.
- Coordinate system upgrades with external vendors.
- Align IT with business needs through collaboration with stakeholders.
- Develop RFPs and manage strategic sourcing.
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