Customer Service Liaison
1 week ago
Beacon Lighting is seeking a highly motivated and customer-focused individual to join our Commercial Sales Division as a Customer Service Liaison. This exciting role will be based at our Mitcham office and will play a key part in delivering exceptional customer experiences.
About the RoleAs a Customer Service Liaison, you will be responsible for ensuring all customers receive a professional experience each time they interact with us. You will liaise with transport affiliates, receive and dispatch goods, unload and load trucks, maintain inventory records, and communicate with customers regarding general freight deliveries.
You may also have the opportunity to work with various client groups such as builders, electricians, wholesale customers, and larger project clients, contributing to your personal and career growth.
Key Responsibilities- Liaise with transport affiliates to ensure seamless delivery and dispatch of stock.
- Receive and dispatch goods, unload and load trucks, and maintain accurate inventory records.
- Communicate with customers regarding general freight deliveries and provide excellent customer service.
- Work with various client groups to deliver exceptional customer experiences.
To be successful in this role, you will possess:
- Strong communication skills with the ability to genuinely connect with customers.
- An energetic and enthusiastic approach to all aspects of your job.
- The ability to multi-task and prioritise work effectively.
- Excellent organisational skills and computer literacy.
- A team player mentality and a willingness to contribute to a successful team.
- Able to lift and carry items in a warehouse environment.
- Experience using electric walkie stacker and pallet jack machinery.
- Maintain strong safety awareness in the workplace.
We offer a competitive salary package, estimated at $65,000 - $80,000 per annum, depending on experience. Additionally, you will enjoy:
- A comprehensive benefits package, including paid birthday leave, well-being days, and generous team member discounts.
- Opportunities for career development and progression within our organisation.
- Extensive training to set you up for success in your role.
Beacon Lighting Commercial is part of the Beacon Lighting Group, providing an exclusive lighting design and consultancy service to the large volume residential building market in Australia. We specialise in project and specification lighting in various commercial sites, working alongside the growing Trades industry.
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