Heavy Duty Roadside Assistance Professional
4 days ago
About The NRMA
\The NRMA is a proudly member-owned and trusted brand in Australia, known for its iconic roadside assistance services.
\We are more than just a voice for safer roads; we provide a wide range of services, including car rental, ferries, cruises, EV charging solutions, and sustainable travel options. Our team is passionate about making a difference and creating memorable experiences for our members.
\A Day in the Life
\As an NRMA Tow Truck Operator, you will be on the frontline, providing towing assistance and support to our members across Australia. Your role will involve responding to road service calls, loading, transporting, and unloading vehicles while adhering to all road rules. You will also represent the NRMA brand by understanding the needs of customers and demonstrating excellent customer service skills.
\Key Responsibilities:
\- \
- Respond to road service calls and provide towing assistance\
- Loading, transporting, and unloading vehicles safely\
- Representing the NRMA brand with excellent customer service\
- Maintaining tools, uniforms, and equipment to a high standard\
- Contributing to working groups and committees to enhance operations\
Requirements
\To be successful in this role, you will need:
\- \
- A full valid NSW Medium Rigid Driver's License (or higher)\
- A valid Tow Truck Driver's Certificate or eligibility to obtain one prior to commencement\
- Flexibility to work on a rotating roster over a 7-day week, including public holidays\
- Exceptional customer service skills and experience working effectively with diverse communities\
- Knowledge and understanding of safe work practices and ability to follow procedures\
- Excellent communication and active listening skills\
- A strong team player attitude, flexibility, and positive mindset\
What We Offer
\As an NRMA Tow Truck Operator, you can expect:
\- \
- Industry-leading Tow Training program at the NRMA Towing Centre for Excellence\
- Full training and support to obtain your Tow Truck Certificate\
- Generous discounts on NRMA insurance products\
- Travel discounts on car rentals, cruises, and accommodation at our award-winning NRMA Holiday Parks & Resorts\
- Complimentary myNRMA membership with discounts on various services\
- A rewarding career with opportunities for growth and development\
Salary: $60,000 - $80,000 per annum, depending on experience and qualifications. This estimate is based on industry standards and location factors.
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