Transportation Professionals
4 days ago
As a Customer Service Representative, you play a pivotal role in ensuring the satisfaction and safety of passengers and drivers.
You will interact with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential. Your strong communication skills will be critical in this role, requiring empathy and the ability to grasp the broader perspective when confronted with difficult interactions.
This is an active role that requires being constantly on your feet and in motion, traveling on the bus network and providing a presence at bus stops and transport interchanges. You will work collaboratively as part of a team of 12 and wear a uniform that includes a body camera.
Key Responsibilities- Provide exceptional customer service and assistance to passengers travelling on local services and the Translink network.
- Educate customers about the use of ticketing products and the Translink network.
- Participate in community engagement programs or activities.
- Verify customers have paid for the service and issue Penalty Infringement and Warning Notices as necessary.
- Enhance passenger and driver safety by maintaining a visible presence onboard bus services.
- Complete daily reports on activities and incidents.
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Transportation Professional
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Transportation Professional
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Transportation Professional
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Transportation Professional
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Transport Professional
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