Retail Business Manager

5 days ago


Brisbane, Queensland, Australia Optus Full time

Unlock the power of retail

As a Retail Business Manager at Optus, you will have the opportunity to shape the future of our retail business and drive growth through innovation and customer focus. Your expertise in retail operations, customer service, and team leadership will help us achieve our vision of becoming the most customer-centric organization in the industry.

This challenging and rewarding role requires a strategic thinker with exceptional leadership, communication, and problem-solving skills. You will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention, while driving business growth and profitability.

Your key responsibilities...

  • Business Strategy: Develop and implement plans to drive business growth, increase revenue, and improve profitability.
  • Customer Experience: Create and execute initiatives to enhance customer satisfaction, loyalty, and retention.
  • Team Leadership: Coach, mentor, and develop your team members to achieve their full potential and contribute to business growth.
  • Operations Management: Oversee store operations, manage resources effectively, and maintain high standards of quality and safety.

We're looking for someone who:

  • Has a strong background in retail operations, customer service, or a related field.
  • Exhibits exceptional leadership, communication, and problem-solving skills.
  • Can analyze complex data, identify trends and opportunities, and make strategic recommendations.
  • Thrives in a fast-paced, dynamic environment.

About us:

We're a forward-thinking organization that values innovation, diversity, and employee well-being. Our comprehensive benefits package reflects our commitment to creating a positive work environment, including competitive remuneration, discounts on Optus products and services, and access to professional development opportunities.



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