Regional Operations Manager

2 weeks ago


Canberra, ACT, Australia certisciscP2 Full time
Job Title: Regional Operations Manager

Job Summary:

The Regional Operations Manager will be responsible for overseeing the operational activities of our customer service teams across multiple states and territories. This role will involve managing a team of Client Services Managers and Roster Liaison Officers, providing direction, support, and guidance to ensure optimal service delivery, contractual outcomes, and commercial targets are achieved.

Key Responsibilities:

  • Lead by example and develop a high-performing team
  • Manage the performance of all staff within your assigned portfolio, including performance management and appraisals
  • Oversee and direct the activities of the Client Services Management team (CSMs) and supporting staff
  • Support the Regional General Manager in leading the Branch to achieve its targets
  • Work closely with the Human Resource Manager to oversee and ensure all HR responsibilities, and recruitment targets are being met
  • Develop strong business relationships with assigned contract clients and actively seek further business potential through service expansion, additional services, and Security + opportunities
  • Manage an assigned portfolio of contracts to ensure efficient and profitable service delivery, in accordance with budget and forecast targets

Requirements:

  • Security Licence for ACT
  • Certificate IV in security and risk management
  • Operations management experience (minimum 5 years)
  • Effective use of word processing programs and understanding of IT systems for the support of service delivery
  • Experience with blue-collar workforce

Benefits:

  • Friendly and inclusive environment
  • Growth and development are supported and promoted
  • A discount program where employees, and their family members, can save at over 400 retailers Australia-wide
  • A well-being program that provides advice about mental, physical, and financial well-being
  • An Employee Assistance Program (EAP) that is available to employees and their families

Certis Security Australia Master License:

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293



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