Regional Operations Manager
2 weeks ago
Job Summary:
The Regional Operations Manager will be responsible for overseeing the operational activities of our customer service teams across multiple states and territories. This role will involve managing a team of Client Services Managers and Roster Liaison Officers, providing direction, support, and guidance to ensure optimal service delivery, contractual outcomes, and commercial targets are achieved.
Key Responsibilities:
- Lead by example and develop a high-performing team
- Manage the performance of all staff within your assigned portfolio, including performance management and appraisals
- Oversee and direct the activities of the Client Services Management team (CSMs) and supporting staff
- Support the Regional General Manager in leading the Branch to achieve its targets
- Work closely with the Human Resource Manager to oversee and ensure all HR responsibilities, and recruitment targets are being met
- Develop strong business relationships with assigned contract clients and actively seek further business potential through service expansion, additional services, and Security + opportunities
- Manage an assigned portfolio of contracts to ensure efficient and profitable service delivery, in accordance with budget and forecast targets
Requirements:
- Security Licence for ACT
- Certificate IV in security and risk management
- Operations management experience (minimum 5 years)
- Effective use of word processing programs and understanding of IT systems for the support of service delivery
- Experience with blue-collar workforce
Benefits:
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia-wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
Certis Security Australia Master License:
Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020
Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293
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