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Practice Support Supervisor
1 month ago
ATSICHS Brisbane is seeking a highly skilled Practice Support Supervisor to join our team. As a key member of our Medical Reception Team, you will play a vital role in ensuring the smooth operation of our medical administration function. Your attention to detail and ability to work autonomously will be essential in delivering excellent patient care.
Duties
Actively contribute to the implementation of the Model of Care, with a focus on leading and supporting the medical reception function.
Ensure efficient patient flow through effective management of clinic calendars, front-line support, and floor management.
Handle GP referrals and patient correspondence in accordance with ATSICHS Privacy Policy and Procedures.
Provide effective leadership and support to the medical receptionist team.
Commit to a high level of quality management through the use of LogiQC quality management systems.
Participate in ongoing continuous quality improvement processes, including annual reviews of service provision efficiency.
Comply with ATSICHS policy and procedure, as well as other relevant legislation, guidelines, and regulations.
Contribute to ensuring the Medical Service Billing function aligns with ATSICHS Policies and Procedures.
Ensure effective reporting and auditing of patient demand, patient needs, patient files, and information.
Foster productive working relationships at all levels, promoting internal and external cooperation, trust, and respect, while valuing diversity and guiding staff development.
Culture
ATSICHS Brisbane is a community-controlled organisation that values its employees and provides a supportive work environment. As a Practice Support Supervisor, you will have the opportunity to grow professionally and personally while making a positive impact on the community.
Requirements
Current Blue Card or willingness to apply.
Current First Aid & CPR certification.
Certificate III Business Administration (or equivalent).
Previous experience in administration and/or service coordination roles.
Experience working within an Aboriginal and Torres Strait Islander Community Health Service.
Familiarity with electronic Patient Management Systems, such as MMEx.
Knowledge of the Australian Medicare Benefit Schedule (MBS) and the Medicare system, as well as Practice Incentive Programs (PIP).
