Funeral Service Coordinator

6 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $56,746 - $73,726

We are seeking an experienced professional to join our team in a role that will bring comfort and support to those who need it most.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service, working collaboratively with colleagues and making a positive impact on the lives of others.

Key Responsibilities:

- Act as the primary point of contact for clients, visitors and telephone enquiries

- Ensure the reception area is welcoming, neat and tidy and reflects a professional image

- Provide administrative support to the team including data entry, preparing letters and presentations

- Receive payments and issue accounts and associated correspondence

- Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals

- Maintain up-to-date knowledge of products and services

- Complete funeral documentation accurately and on time

- Explain costs and payment terms clearly

Requirements:

- Proven experience in a service-driven organisation

- Proficient keyboard/computing and telephone operating skills

- Strong communication and interpersonal skills

- Ability to work effectively in a close team environment

- Willingness to undertake training and development programs

Benefits:

- Opportunity to work in a vital industry that provides essential services to families

- Competitive remuneration package

- Ongoing training and development opportunities

About Us:

- We are a leading provider of funeral services across Australia, New Zealand and Singapore

- Our team is dedicated to delivering exceptional customer service and making a positive impact on the lives of others

- We offer a supportive and collaborative work environment

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