Customer Strategy Director

6 days ago


Brisbane, Queensland, Australia beBeeStrategy Full time $200,000 - $250,000
Leadership Role

The Queensland Building and Construction Commission is seeking a strategic leader to drive the Customer and Strategy division forward.

Key Responsibilities
  • Develop and execute the commission's strategic vision, direction, and culture.
  • Buildeffectivelyly develop enterprise capability to deliver strategic initiatives, including performance monitoring and program management services.
  • Drive continuous improvement by fostering innovative initiatives across the commission through business intelligence and customer insights.
  • Enhance the experience of customers and stakeholders when dealing with the QBCC by implementing risk-based, data-driven regulatory practices.
  • Lead the development and implementation of an enterprise business intelligence strategy to deliver analysis and insights on issues impacting the organisation and industry.
  • Champion organisational performance improvement through the analysis and sharing of business intelligence that enables innovation and improvement towards achieving strategic priorities.
  • Manage communication functions to deliver innovative, proactive communication and media services by taking a strategic, enterprise view.
  • Nurture relationships with relevant internal and external customers, stakeholders, and organisations to develop policy positions, share intelligence, and deliver complementary capacity building in priority areas.
  • Strategically govern the Customer and Strategy Division to ensure the effective and accurate provision of services and inspire a workplace culture that empowers people to perform to their full potential.


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