Customer Experience Advisor

6 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000

We are seeking a highly skilled professional to join our team as a Customer Experience Advisor. In this role, you will have the opportunity to make a real difference in the lives of our customers by providing them with exceptional service and advice.

- Your main responsibilities will include:

  • Providing a seamless customer experience by advising on appropriate products and services
  • Liaising directly with customers and being their brand ambassador
  • Introducing and promoting digital banking solutions
  • Contributing to fulfilling customer needs by providing personal banking products and services
  • Managing customer feedback and enquiries
  • Participating in ongoing training and development plans

To be successful in this role, you will need:

  • A proven track record in delivering excellent customer service gained in banking, sales, hospitality or retail
  • The desire to develop your financial expertise and grow your career
  • Ability to understand and provide solutions to meet individual customer needs
  • A passion for delivering first-class customer service
  • A proven ability to multitask and strong attention to detail
  • The Higher School Certificate or equivalent certification

We value different perspectives and believe that diversity is key to success. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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