Medical Office Coordinator
2 weeks ago
The X-Ray Group is a leading diagnostic imaging provider in the Albury/Wodonga region, offering comprehensive services with fully licensed MRI, Nuclear Medicine, Interventional Radiology, Ultrasound, and X-ray.
About the RoleWe are seeking a Full-Time Medical Receptionist to work across our Albury Clinics, delivering exceptional customer service to our patients, referrers, and community.
Key Responsibilities- Answering calls and providing a friendly, professional voice to patients and referrers.
- Scheduling appointments using our state-of-the-art RIS system - Visage.
- Maximizing efficiency by managing appointments and ensuring a smooth workflow.
- Processing patient referrals from multi-disciplinary teams.
- Preparing patients for procedures, including communication of preparation requirements and costing estimates.
- Strong team culture that values teamwork, community, and inclusivity.
- Work-life balance in a regional setting.
- Comprehensive training program to equip you with the skills and knowledge to excel.
- Expert team willing to share their knowledge and experience.
- Full uniform provided to ensure a professional appearance.
- Recognition programs and awards to acknowledge your contributions.
- Corporate benefits, including access to over 1000+ fitness locations nationwide.
- Employee benefits, such as paid parental leave, assistance programs, and discounts to hundreds of retailers.
- Career development opportunities to further your career with XRG Imaging.
- Customer-focused individual with experience in a customer-facing role.
- Willingness to learn and adapt to medical imaging terminology.
- Advanced computer and keyboard skills, with the ability to optimize appointment slots.
- Service excellence, with a commitment to delivering exceptional customer service.
- People skills, with the ability to show care, compassion, and empathy to patients.
- Problem-solving skills, with the ability to optimize appointment slots and meet team KPIs.
- Positive attitude, with a 'can-do' approach that builds rapport with patients, staff, and professionals.
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