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2 months ago
Josef Chromy Wines is a premier winery located in the heart of Relbia, just south of Launceston. Our 61-hectare vineyard in the Tamar Valley produces high-quality sparkling and table wines that reflect the unique terroir of the region.
Our MissionWe are committed to delivering exceptional customer experiences through our diverse hospitality operations, including Cellar Door, Events, Major Events, and Restaurant. Our team is passionate about showcasing the best of Tasmania's food and wine offerings.
Key Responsibilities- Lead and oversee the hospitality operations of the Josef Chromy venue, ensuring seamless delivery of superior service and maximising customer satisfaction.
- Control operational costs in line with budgetary requirements, working cross-functionally with operational leaders at Josef Chromy Wines.
- Lead the restaurant, cellar door, and events teams, including management of staff, training, coaching, and recruitment.
- Project deliver large-scale events, such as Grapes of Mirth, Effervescence, and Festivale, in conjunction with the Sales & Events department.
- Be responsive to all customer feedback, compliments, complaints, and enquiries, ensuring a high level of customer satisfaction.
- Proven experience in a similar role, with a strong track record of delivering exceptional customer experiences.
- Excellent leadership and people management skills, with the ability to motivate and inspire a high-performing team.
- Financial acumen and the ability to manage budgets effectively, ensuring operational costs are controlled within budgetary requirements.
- Exceptional customer service skills, with a passion for delivering memorable experiences to guests.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong attention to detail and the ability to manage multiple tasks simultaneously, ensuring seamless delivery of hospitality operations.
- A flexible approach to work, including the ability to work weekends and evenings as required.
- Knowledge of relevant laws and regulations, particularly in relation to food safety and alcohol licensing.
- On-site discounts at Josef Chromy Wines.
- An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W, and other Endeavour Group brands.
- Monthly meeting-free days.
- A range of free services to support your physical, mental, and financial wellbeing.
- Opportunities for career growth and development, with a focus on creating a more sociable future for our customers and employees.
