Current jobs related to Client Experience Manager - Melbourne, Victoria - Cullen Jewellery
-
Client Experience Manager
5 days ago
Melbourne, Victoria, Australia beBee Careers Full timeAbout the JobWe are looking for an experienced Client Experience Manager to join our team. As a Client Experience Manager, you will be responsible for delivering exceptional client experiences and ensuring seamless event execution.Job Summary:The ideal candidate will have a strong background in Event Planning and excellent communication skills. You will be...
-
Client Experience Manager
6 days ago
Melbourne, Victoria, Australia beBee Careers Full timeClient Experience Manager - Luxury RetailWe are seeking an experienced Client Experience Manager to lead our team in Melbourne, VIC. In this role, you will be responsible for delivering exceptional client experiences, driving sales growth, and maintaining operational excellence.Key Responsibilities:Develop and implement strategies to enhance client...
-
Client Experience Manager
3 days ago
Melbourne, Victoria, Australia beBee Careers Full timeAbout the JobWe are seeking a Client Experience Manager to join our team, responsible for ensuring that all clients and visitors receive exceptional service and support. This role will involve managing client relationships, coordinating events, and maintaining accurate records.Your Key ResponsibilitiesManage client relationships and provide exceptional...
-
Client Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBee Careers Full timeJob Summary:">We are seeking an experienced Client Service Manager to oversee multiple client sites across Hornsby/ North Sydney.">Key Responsibilities:">">Liaising with clients, addressing inquiries, concerns and requests promptly and professionally.">Managing service delivery for a prescribed number of sites within set Service Level Agreements...
-
Client Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBee Careers Full timeCampus Operations DirectorWe are seeking a Campus Operations Director to lead our campus operations and ensure seamless day-to-day execution of our business. As a Campus Operations Director, you will play a pivotal role in shaping and maintaining the unique, personalised experience that sets us apart from other coworking spaces. Your mission will be to...
-
Client Experience Manager
1 day ago
Melbourne, Victoria, Australia beBee Careers Full timeIn this challenging and rewarding role, you will be responsible for providing comprehensive facility management services to assigned Client sites. This includes managing contracts, finances, and procurement operations, as well as implementing strategies to mitigate risk and improve customer satisfaction.The ideal candidate will have a strong background in...
-
Expert Client Experience Manager
1 week ago
Melbourne, Victoria, Australia beBee Careers Full timeWe're seeking an exceptional Client Experience Manager to join our team. In this critical role, you will be responsible for ensuring the delivery of high-quality service to our Transfer Agency clients, including asset managers, custodians, and responsible entities.About the RoleThis is a fantastic opportunity to leverage your account management skills and...
-
Account Manager
7 hours ago
Melbourne, Victoria, Australia beBee Careers Full timeWe are seeking a skilled Account Manager to join our team, responsible for delivering high-quality service to clients across the asset management and transfer agency sectors.Key Responsibilities:Oversee all service delivery aspects, working with senior managers and relationship teams to enhance client solutions and drive long-term value.Act as a trusted...
-
Client Experience Account Manager
1 day ago
Melbourne, Victoria, Australia SS&C Technologies Full timeJob DescriptionGet To Know Us:SS&C Technologies Holdings, Inc. is a leading provider of financial services and healthcare technology solutions, serving over 20,000 organizations worldwide.For more than 35 years, we have developed industry-specific solutions to power our clients' success, from alternatives space to healthcare to wealth management.Our...
-
Client Experience Account Manager
1 day ago
Melbourne, Victoria, Australia SS & C Advent Full timeClient Experience Account Manager page is loadedClient Experience Account ManagerApply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted Yesterday job requisition id R33019As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+...
Client Experience Manager
2 weeks ago
Cullen Jewellery is a forward-thinking company that combines traditional craftsmanship with modern technology to create unique and timeless pieces. As an ethical fine jewellery brand, we prioritize exceptional human experiences and sustainable practices.
We're committed to reducing our environmental footprint and have implemented sustainable practices in our business operations, including using lab-grown diamonds that are 100% carbon neutral.
About the position:
This role involves delivering high-quality post-purchase support to clients, ensuring all aftersales services such as product pick-up, resizing, repairs, and inquiries are handled efficiently and professionally.
If you're passionate about creating jewellery and thrive in a client-centric environment where attention to detail and client satisfaction are paramount, we want to hear from you.
This is a permanent part-time role working Mondays, Fridays, and Saturdays with varying hours.
Key Responsibilities- Manage the aftersales process for drop-off and pick-up services, ensuring accurate records are kept for all items and that all procedures are followed correctly.
- Provide expert product and aftersales knowledge to clients, addressing all inquiries related to resizing, repairs, and future modifications (e.g., metal colour changes).
- Perform jewellery condition inspections, including taking photographs, recording job instructions, and advising clients if additional polish is required for the condition of the item before sending it into the workroom.
- Communicate clearly with clients and resolve any concerns about service timelines, shipping details, and the status of their requests, ensuring they are fully informed throughout the process.
- Manage the procedure for picking up rings, ensuring physical ID is checked prior and payment is fully made before releasing the item; update pick-up status and email client when a ring is picked up/paid in the appointment.
