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Suncorp Bank Banking Consultant

2 months ago

Gladstone, Australia ANZ Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team at Suncorp Bank. As a key member of our team, you will be responsible for delivering exceptional customer service and sales support to our customers.

Key Responsibilities:

  • Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
  • Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA.

Requirements:

  • Experience in delivering high-quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written and verbal).
  • Demonstrated ability to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.

What We Offer:

At ANZ, we offer a range of benefits and opportunities for growth and development. We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.