Hospitality Service Associate

5 days ago


Canberra, ACT, Australia Grupo Mantra Full time

Mantra Hotel on Sydney Airport is a transit hotel catering to weary travelers located 800m from Sydney domestic terminals. As part of the Accor group, we offer luxury and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants, and bars, private residences, shared accommodation, concierge services, and co-working spaces.

We pride ourselves on delivering exceptional experiences to our guests through the ALL Accor Live Limitless loyalty program, with over 65 million members worldwide.

About the Role:

  • Confidently provide excellent customer service and communicate effectively.
  • Take food and beverage orders and efficiently run food and drinks.
  • Set up and pack down the restaurant and bar area following service periods.
  • Handle customer inquiries and complaints in a professional manner and maintain a high standard of customer service.
  • Maintain and follow health, safety, and security procedures at all times.
  • Presentation is key – maintain a put-together, professional appearance while adhering to personal grooming standards.

What We're Looking For:

  • A valid NSW RSA license.
  • Demonstrated commitment to providing exceptional guest moments.
  • The ability to work flexible hours including mornings, evenings, weekends, and public holidays.
  • A high energy level and a warm smile.
  • Willingness to learn and be part of a dynamic team.

As a Hospitality Service Associate, you will have the opportunity to make a real difference in our guests' lives. With an estimated salary of AU$35,000 - AU$45,000 per annum, this role offers a competitive remuneration package and the chance to grow your skills and career within our esteemed organization.



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