Restaurant Operations Manager

2 days ago


Waurn Ponds, Victoria, Australia Mad Mex Full time

We're on the hunt for a dynamic and results-driven leader to co-manage our bustling Mad Mex restaurant at Waurn Ponds. As a Restaurant Operations Manager, you'll be instrumental in delivering exceptional customer experiences through hands-on team supervision, recruitment, standards management, inventory control, banking, opening/closing procedures, and staff training and coaching.

About You

To succeed in this role, you'll need loads of energy, a passion for delivering high-quality food and services, and experience in managing business operations in a shift work environment. Your proven track record of building and motivating a team will help drive sales growth, improve customer satisfaction, and maintain our reputation as Australia's Top Premium Restaurant Brand.

Key Responsibilities:

  • Sales Growth: Drive revenue growth by implementing effective sales strategies, analyzing sales trends, and making data-driven decisions to optimize menu offerings and promotions.
  • Team Management: Lead and motivate a high-performing team, focusing on recruitment, training, and development to ensure excellent service delivery and seamless operational execution.
  • Customer Experience: Foster a culture of exceptional customer service, ensuring all interactions are personalized, engaging, and exceed customer expectations.
  • Inventory Control: Manage inventory levels, monitor stock turnover, and implement cost-saving initiatives to minimize waste and maximize profitability.
  • Banking and Finance: Handle banking, reconcile accounts, and manage cash flow to ensure efficient financial operations.

About Us

At Mad Mex, we're passionate about serving only the freshest ingredients in our recipes, crafting Australia's best Baja-style burritos that are so simple to make at home. Our Latin roots and spicy personalities shine through in our vibrant restaurants, where we prioritize ongoing training, fun team bonding exercises, and a culture that thrives on Authenticity, Connection, Cheekiness, Healthiness, and Owning It every day.

Benefits:

  • Competitive Salary: $60,000 - $80,000 per annum (based on location and experience)
  • Bonus Program: Eligible for performance-based bonuses, rewarding your hard work and dedication
  • Growth Opportunities: Huge expansion goals offer ample opportunities for career progression and skill development
  • Work-Life Balance: Roster flexibility, minimal late nights, regular days off, and no all-night shifts
  • Employee Discounts: Exclusive access to discounts at various locations, including Woolies, Iconic, Sephora, and JB HIFI
  • Ongoing Training: Regular training and development to help you achieve your goals and grow with Mad Mex

Join our dynamic team and kick-start an epic career at Mad Mex Apply today and take the first step towards living your best life as a Restaurant Operations Manager - Baja-Style Burrito Expert.



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