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Home Lending Broker Experience Designer
1 week ago
We're committed to building a workplace that reflects the diversity of the communities we serve. Our organisation is dedicated to providing a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. As Product Owner, Anz Plus Broker Digital Servicing, you'll have the opportunity to work in a team where there are no egos, just great people doing amazing work.
In this role, you will be an innovator responsible for creating compelling and easy experiences for ANZ's retail mortgage brokers. Your responsibilities will include:
- Designing frictionless, scalable and compliant processes to support brokers in getting their customers great outcomes.
- Architecting how interactions between brokers, operation teams and technology platforms occur seamlessly.
- Keeping flexibility in mind to accommodate different broker segments, loan types and lending scenarios.
- Minimising manual touchpoints and constantly thriving to leverage automation, AI and digital self-service to continuously improve performance.
- Ensuring risk and operational controls are designed and built up front.
- Embedding 'intelligent ops' that leverage telemetry from digital platforms to provide deep performance insights and support identifying opportunities to improve.
You will partner with other squads within the Broker Value Stream to collaboratively build compelling end-to-end propositions for ANZ's home lending brokers. You will work with operations teams and broker support teams to learn from how we do things today and make things better.
You will lead workforce planning and queue management to run the processes that you design and implement and scale over time.
