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Auto & General is a leading provider of insurance products and solutions in Australia, committed to safeguarding a brighter future for our customers. Our multi-award-winning brand, Budget Direct, offers a range of general insurance products that protect customers' most valued possessions.

We are seeking a highly skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for delivering enterprise workflow solutions and providing technical guidance for business initiatives. You will challenge the status quo and advocate for continuous improvement of enterprise workflow systems.

• Design and Development: Assist in the design, development, implementation, and support of ServiceNow Workflow solutions.
• Technical Expertise: Develop expertise to support enterprise-wide delivery.
• Issue Resolution: Identify and resolve issues to improve performance and ensure compliance with security policies and standards.
• Knowledge Management: Maintain knowledge management for sustainable solutions.
• Collaboration: Collaborate with stakeholders and external suppliers.
• Workflow Champion: Champion the workflow solution and perform relevant activities as needed.
• Team Development: Contribute to team development through training and knowledge sharing.
• Continuous Improvement: Drive continuous improvement initiatives for platform reliability, scalability, efficiency, and security.
• End-to-End Ownership: Ensure end-to-end ownership and innovation of workflows.
• Integration and Automation: Collaborate with Cloud Platform & Development teams to automate deployment and maintain integrations.
• Monitoring and Support: Implement monitoring tools to identify and resolve issues proactively.
• Subject Matter Expert: Provide specialist technical support as a Subject Matter Expert.
• Knowledge Base and Procedures: Maintain and improve the Workflow knowledge base and procedures.
• Training and Knowledge Sharing: Share knowledge and train team members.
• Compliance and Security: Ensure compliance with company policies and complete mandatory training.
• Adherence to Security Policies: Adhere to security policies, industry standards, and regulations.

• Understanding of Workflow and Process Modeling: Understanding of workflow and process modeling; quick to learn new technical skills.
• Business Outcomes and Problem-Solving: Focused on business outcomes and solving complex challenges collaboratively.
• Technical Skills: Strong problem-solving, debugging, and testing skills; adept at learning new technologies.
• Logical Thinking and Agile Frameworks: Logical thinker with knowledge of agile frameworks; focused on delivery and customer service.
• Project Management and Communication: Responsible for delivering outcomes and contributing to a high-performing team culture.
• Interpersonal Skills: Good interpersonal skills for interacting with diverse groups and building relationships.
• Strong Communication and Presentation Skills: Excellent communication and presentation skills for both technical and non-technical stakeholders.
• Articulation of Technical Solutions: Ability to articulate technical solutions to business stakeholders and technical teams.
• Self-Management and Prioritization: Capable of self-managing and prioritizing activities across multiple initiatives.
• System Development and Administration: Experience in system development, administration, operations, support, or solutions implementation with relevant qualifications or certifications.
• Platform Knowledge and Content Features: Detailed understanding of platform knowledge/content features; familiar with JavaScript, CSS, Jelly, JSON, Angular.
• ServiceNow Integration: Foundational understanding of key technologies for ServiceNow integration, including SSO, SAML, SSL, REST Web Services.

• Location: Our office is conveniently based in a city fringe location with access to retail, restaurants, various parking options, and public transport.
• Extra Leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
• Workplace Giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
• Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
• Employee Discounts: You'll receive discounts on Budget Direct insurance products.
• Reward and Recognition: We reward high performance with employee recognition, reward, and incentive schemes.
• Onsite Facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get Social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.