Customer Experience Representative

3 weeks ago


Brisbane Airport, Australia SIXT Australia Full time

SIXT Australia is a leading car rental company that offers exceptional customer experiences. We are currently seeking a Casual Customer Experience Agent/Vehicle Detailer to join our team at Brisbane Airport.

This role is perfect for individuals who are passionate about delivering outstanding customer service, working in a fast-paced environment, and ensuring that all rental vehicles meet our high standards of presentation.

Key Responsibilities:

  • Provide exceptional customer service face-to-face, on the phone, and via email
  • Open and close rental agreements
  • Sell additional over-the-counter rental products
  • Manage reservations and allocate vehicles
  • Ensure vehicles are cleaned and presented to the correct standard
  • Inspect and record vehicle damage
  • Deliver vehicles between sites
  • Maintain a clean and safe working area

Requirements:

  • Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia

What We Offer:

  • $28.69 per hour (Award rate) + casual & shift loadings + monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership with discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
  • Discounts on NRMA insurance products including car & travel
  • Uniform and staff car parking provided
  • Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

We celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.



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