Customer Experience Representative
3 weeks ago
SIXT Australia is a leading car rental company that offers exceptional customer experiences. We are currently seeking a Casual Customer Experience Agent/Vehicle Detailer to join our team at Brisbane Airport.
This role is perfect for individuals who are passionate about delivering outstanding customer service, working in a fast-paced environment, and ensuring that all rental vehicles meet our high standards of presentation.
Key Responsibilities:
- Provide exceptional customer service face-to-face, on the phone, and via email
- Open and close rental agreements
- Sell additional over-the-counter rental products
- Manage reservations and allocate vehicles
- Ensure vehicles are cleaned and presented to the correct standard
- Inspect and record vehicle damage
- Deliver vehicles between sites
- Maintain a clean and safe working area
Requirements:
- Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
- Exceptional customer service skills and/or experience
- Enthusiastic and driven individual who strives to exceed targets
- Excellent verbal and written communication skills
- Strong attention to detail with a good work ethic
- Experience in vehicle detailing or cleaning (preferred but not essential)
- Current unrestricted Provisional or Full Driver's Licence
- Full working rights in Australia
What We Offer:
- $28.69 per hour (Award rate) + casual & shift loadings + monthly incentives
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership with discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
- Discounts on NRMA insurance products including car & travel
- Uniform and staff car parking provided
- Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
We celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.
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