Operational Support Specialist

1 week ago


Sydney, New South Wales, Australia Cboe Global Markets, Inc. Full time

Cboe Global Markets, Inc. is seeking an experienced Operational Support Specialist to join our team. This role plays a crucial part in ensuring the smooth operation of our trading platforms.

Job Summary

This position involves providing top-notch support and operational oversight for one or more of Cboe's Data and Access Solutions platforms and services. The ideal candidate will have expertise in production operations support, with the ability to work independently and provide input into project lifecycle management.

Key Responsibilities
  1. Provide subject matter expertise in areas critical to production operations support through mentoring, training, and guidance to Cboe staff.
  2. Liaise with vendors and operators of facilities supporting critical financial infrastructure, participating in industry forums relevant to Operations support.
  3. Collaborate with business associates, customers, and software engineers to design and implement new features and functions, testing changes to systems and platform functionality prior to deployment.
  4. Analyze complex technical and/or trading issues, conduct root cause analysis, and resolve customer issues for Cboe DnA platforms and services.
  5. Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools to gather and analyze data for customer and business teams.
  6. Maintain system checks, review audit logs, and ensure Cboe platforms and systems operate as expected, taking direct action to resolve known issues.
Requirements
  • 7+ years' experience in a security-related or technical support position.
  • 5+ years with UNIX Shell.
  • 3+ years with SQL.
  • 3+ years with Agile Development Methodology.
Benefits

Cboe Global Markets, Inc. offers a competitive salary range of $120,000 - $180,000 annually, depending on location and experience.



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